Shipping and Delivery Policy for acclivities.ca
Last Updated: January 30, 2025
At Acclivities.ca, we strive to provide a seamless and reliable shipping and delivery experience for our customers. This policy outlines our shipping methods, delivery times, costs, and how we handle any issues that may arise. Please review this policy carefully before placing an order.
1. Shipping Methods
We offer the following shipping methods to deliver your orders:
– Standard Shipping: Delivered via Canada Post, UPS, FedEx, or other private couriers.
– Expedited Shipping: Faster delivery option for urgent orders.
– Local Pickup: Available for customers in the Greater Toronto Area (GTA).
The availability of shipping methods may vary depending on your location and the nature of the products ordered.
2. Delivery Times
Delivery times depend on the shipping method selected and your location. Below are our estimated delivery times:
– Standard Shipping: 5-7 business days.
– Expedited Shipping: 2-3 business days.
– Local Pickup: Ready for pickup within 24-48 hours.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, customs delays, or carrier issues. Delivery times do not include processing time, which typically takes [Insert Time Frame, e.g., 1-2 business days].
3. Shipping Costs
Shipping costs are calculated based on the following factors:
– Order Value: Free standard shipping may be available for orders over $150.
– Shipping Method: Expedited shipping may incur additional costs.
– Destination: Shipping costs may vary depending on your location.
Exact shipping costs will be displayed at checkout before you complete your purchase.
4. Issues and Resolutions
We aim to ensure your order arrives on time and in perfect condition. However, if you encounter any issues, please follow the steps below:
a. Delayed Shipments:
– If your order has not arrived within the estimated delivery time, please contact us at [email protected] or +1-416-879-1956. We will work with the carrier to track your shipment and provide updates.
b. Damaged or Lost Packages:
– If your package arrives damaged or is lost in transit, please notify us within [Insert Time Frame, e.g., 7 days] of delivery. Provide photos of the damaged package and its contents, if applicable. We will either replace the item or issue a refund, depending on the circumstances.
c. Incorrect or Missing Items:
– If you receive the wrong item or a part of your order is missing, contact us immediately. We will resolve the issue by sending the correct item or refunding the missing item.
d. Returns and Exchanges:
– For information on returns and exchanges, please refer to our Refund and Cancellation Policy on our website.
Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
Email: [email protected]
Address: 1663 Kentchester Place, Suite 100, Mississauga, ON L5N-7S9-Canada
Policy Updates
We may update this policy periodically to reflect changes in our shipping practices. Any changes will be posted on this page.