Customer Support Policy for acclivities.ca
Last Updated: January 30, 2025
At Acclivities.ca, we are committed to providing exceptional customer support to ensure a positive experience for all our users. This policy outlines the methods available to contact us, the service levels you can expect, and how you can provide feedback to help us improve.
1. Contact Methods
We offer multiple ways to get in touch with our customer support team. Please choose the method that is most convenient for you:
– Email Support:
– Email: [email protected]
– Our team will respond to your inquiry within 24-48 hours during business days.
– Phone Support:
– Phone: +1-416-879-1956
– Available Monday to Friday, 9:00 AM to 5:00 PM EST.
– Live Chat:
– Visit our website and use the live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.
– Mailing Address:
– 1663 Kentchester Place, Suite 100, Mississauga, ON L5N-7S9-Canada
– Please allow additional time for written correspondence.
– Help Center/FAQ:
– Visit our FAQ page for answers to common questions and troubleshooting guides.
2. Service Levels
We strive to provide timely and effective support to all our customers. Below are the service levels you can expect:
– Response Times:
– Email: Monday to Friday – within 24-48 hours during business days.
– Phone: During business hours, as listed above.
– Live Chat: Immediate assistance during operating hours.
– Resolution Times:
– Simple inquiries: Resolved within 1-2 business days.
– Complex issues: We will provide an estimated timeline for resolution and keep you updated on progress.
– Escalation Process:
– If your issue is not resolved to your satisfaction, you may request escalation to a senior support representative or manager.
– Holidays and Closures:
– Our support team is unavailable on [Insert Holidays, e.g., statutory holidays in Canada]. Response times may be delayed during these periods.
3. Feedback
Your feedback is invaluable to us. It helps us improve our services and ensure we meet your needs.
How to Provide Feedback:
– Email: [email protected]
– Phone: +1-416-879-1956
– Feedback Form: Feedback Form
What We Do with Your Feedback:
– We review all feedback and use it to identify areas for improvement.
– If you provide contact information, we may follow up to discuss your feedback in more detail.
Anonymous Feedback:
– If you prefer to remain anonymous, you can submit feedback through our website without providing personal details.
Our Commitment to You
At Acclivities.ca, we are dedicated to providing prompt, professional, and courteous customer support. If you have any questions or concerns about this policy, please contact us using the methods outlined above.
Thank you for choosing acclivities.ca. We appreciate your trust and are here to support you every step of the way.